| 000 -LEADER |
|---|
| fixed length control field |
01273cam a2200217 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9781847202697 (hbk.) |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng. |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
331.118 |
| Item number |
DJE-M |
| 100 1# - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Djellal, Faridah |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Measuring and improving productivity in services : |
| Sub Title |
issues, strategies and challenges / |
| Statement of responsibility, etc |
Faridah Djellal, Faïz Gallouj. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Cheltenham, UK : |
| -- |
Northampton, MA : |
| Name of publisher |
Edward Elgar, |
| Year of publication |
2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
xiv, 246p. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Services, economy, and innovation |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 219-232) and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations. |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Service industries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Industrial productivity. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gallouj, Faïz. |
| Relator term |
author. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
