Sampath, V. <br/><br/>
Study on customer behaviour and service quality dimensions in banking sector  : a SERVQUAL approach in Indian context 

 - New Delhi  Indian Council of Social Science Research  2013 
 - 177p 
<br/><br/>includes appendices and bibliography 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Behavior<br/>Banks and Banking<br/>Customer Services - Evaluation<br/>Servqual
<br/><br/><label>Dewey Class. No.: </label>RS 0714