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1.
Virtual customer: a new paradigm for improving customer relations in libraries and information services:satellite meeting

by Koopman, Sjoerd | Savard, Rejean | Ferreira, Sueli Mara Soares Pinto.

Publisher: Munchen K.G. Saur 2005Availability: Items available for loan: [Call number: 025.5 VIR-] (1).

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2.
Front -Line Librarianship Life on the Job for Today's Librarians

by Robertson, Guy.

Publisher: United Kingdom Chandos Publishing 2018Availability: Items available for loan: [Call number: 020.23 ROB-F] (1).

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3.
Managing cultural change in public libraries : Marx, Maslow and management / John Pateman and Joe Pateman.

by Pateman, John [author.] | Pateman, Joe [author.] | Williment, Ken [writer of foreword.] | Vincent, John [writer of foreword.].

Publisher: New York : Routledge , 2019Availability: Items available for loan: [Call number: 025.197441 PAT-M] (1).

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