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1. Development and empirical testing of an instrument for measuring the quality management practices in selected organisations of Madhya Pradesh

by Saxena, Karunesh.

Publisher: Madhya Pradesh Institute of Social Science Research, Ujjain 1994Availability: Items available for reference: [Call number: RS.0504] (1).

2. Dimensions of Total Quality Management (TQM) : A comparative study

by Sivakumar, M.N | Mathur, Purnima.

Edition: Bharathiar UniversitPublisher: 1996Availability: Items available for reference: [Call number: TS.0869] (1).

3. ISO 9000- impact on marketing

by Mathews, Stephen | Sasikumar, K.

Publisher: University of Kerala Thiruvananthapuram 2002Availability: Items available for reference: [Call number: TM.0458] (1).

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