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1. Total quality service in healthcare: an empirical investigation

by Manjunath, Usha.

Publisher: Jaipur Rawat Publications 2012Availability: Items available for loan: [Call number: 658.4013 MAN-T] (2).

2. Dimensions of Total Quality Management (TQM) : A comparative study

by Sivakumar, M.N | Mathur, Purnima.

Edition: Bharathiar UniversitPublisher: 1996Availability: Items available for reference: [Call number: TS.0869] (1).

3. ISO 9000- impact on marketing

by Mathews, Stephen | Sasikumar, K.

Publisher: University of Kerala Thiruvananthapuram 2002Availability: Items available for reference: [Call number: TM.0458] (1).

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