000			00550nam a2200181Ia 4500
999			_c2539 _d2539
020			_a81-7489-006-8
082			_a338.6 CAR-;
100			_aCaravatta, Michael
245		0	_aLets work smarter, not harder: how to engage your entire organization in the execution of change
260			_aNew Delhi _bInfotech Standards _c1999
300			_axvii, 283p.
650			_aManagment - Employee participation
650			_aCustomer relations
650			_aOrganizational change
650			_aRelationship marketing
650			_aOrganization
942			_cBK