000			01721 a2200181 4500
999			_c26842 _d26842
020			_a9781108431590
082			_a352.375 _bBOS-M
100			_aBoswell, Christina
245			_aManufacturing Political Trust _b: Targets and Performance Measurement in Public Policy
260			_bCambridge University Press , _c2019. _aUnited Kingdom :
300			_a228, pp.
520			_aMeasurement and targets have been widely criticised as distorting policy and engendering gaming - yet they continue to be widely used in government. This book offers an original new account explaining the persistent appeal of performance measurement. It argues that targets have been adopted to address a crisis of trust in politics, through creating more robust mechanisms of accountability and monitoring. The book shows that such tools rarely have their intended effect. Through an in-depth analysis of UK targets on immigration and asylum since 2000, it shows that far from shoring up trust, targets have engendered cynicism and distrust in government. Moreover, they have encouraged intrusive forms of monitoring and reform in public administration, with damaging consequences for trust between politicians and civil servants. Despite these problems, performance measurement has now become embedded in techniques of public management. It has also become normalized as a way of framing policy problems and responses. Thus despite their acknowledged problems, targets are likely to retain their allure as techniques of political communication and governance.
650			_aPublic administration--Evaluation
650			_aPolitical planning
650			_aPublic administration
650			_aPolicy sciences--Methodology
942			_2ddc _cBK