000			01913nam a2200181Ia 4500
999			_c37225 _d37225
041			_aEnglish
082			_aRS.0920
100			_aSharde, Vikas _uDept of Sociology, Faculty of Social Science, Banaras Hindu University _vVaranasi
245		0	_aSocio-economic status of customer care executive (A socio-scientific study based on telecom companies in the district of varanasi) / _cVikas Sharde
260			_aNew Delhi : _bICSSR, _c2015
300			_a189p. ;
504			_aInclude bibliographical references.
520			_aThe study is based on a theoretical perspective, and it aims to expand the view on customer care by exploring different aspects of the life of customer care executives. The text highlights the growth of call centers in India, with over 4000 call centers established in the telecom sector alone. The study also examines the socio-economic perspective of the respondents, including their age, caste, religion, education, monthly income, and occupation. The research design section describes the problem of study, objectives, methodology, selection of call centers, source of data collection, and limits of the study. The subsequent chapters delve into different aspects of the respondents' lives, such as the family's view of their job, their roles and responsibilities, and problems they face, including role conflict and stress. The text acknowledges that the changing environment and time may lead to conflicts in the present views, and therefore, the results of the study may not be universal. Overall, the research study provides insights into the telecom sector's customer care centers in India, including their growth, socio-economic impact, and the challenges faced by customer care executives.
536			_aIndian Council of Social Science Research.
546			_aEnglish
650			_aCustomer Care _vSocial Status _xSociology _zVaransi , U.P - India
942			_cRP _2ddc