| 000 | 01273cam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c38169 _d38169 |
||
| 020 | _a9781847202697 (hbk.) | ||
| 041 | _aeng. | ||
| 082 | 0 | 4 |
_a331.118 _bDJE-M |
| 100 | 1 |
_aDjellal, Faridah _eauthor. |
|
| 245 | 1 | 0 |
_aMeasuring and improving productivity in services : _bissues, strategies and challenges / _cFaridah Djellal, Faïz Gallouj. |
| 260 |
_aCheltenham, UK : _aNorthampton, MA : _bEdward Elgar, _c2008. |
||
| 300 | _axiv, 246p. | ||
| 440 | 0 | _aServices, economy, and innovation | |
| 504 | _aIncludes bibliographical references (p. 219-232) and index. | ||
| 520 | _aThe definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations. | ||
| 546 | _aEnglish. | ||
| 650 | 0 | _aService industries. | |
| 650 | 0 | _aIndustrial productivity. | |
| 700 | 1 |
_aGallouj, Faïz. _eauthor. |
|
| 942 |
_2ddc _cBK |
||