Krishnamurthy, Mathangi
1-800-Worlds : The Making of The Indian Call Centre Economy - New Delhi Oxford University Press, 2018 - xv, 233p.
Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
9780199476053
Economic aspects--India--Call centres--Employees--Customer services
658.8120954 / KRI-1
1-800-Worlds : The Making of The Indian Call Centre Economy - New Delhi Oxford University Press, 2018 - xv, 233p.
Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
9780199476053
Economic aspects--India--Call centres--Employees--Customer services
658.8120954 / KRI-1