Socio-economic status of customer care executive (A socio-scientific study based on telecom companies in the district of varanasi) / (Record no. 37225)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01913nam a2200181Ia 4500 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | RS.0920 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Sharde, Vikas |
| Affiliation | Dept of Sociology, Faculty of Social Science, Banaras Hindu University |
| Place | Varanasi |
| 245 #0 - TITLE STATEMENT | |
| Title | Socio-economic status of customer care executive (A socio-scientific study based on telecom companies in the district of varanasi) / |
| Statement of responsibility, etc | Vikas Sharde |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi : |
| Name of publisher/Sponsor | ICSSR, |
| Year of publication | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 189p. ; |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Include bibliographical references. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The study is based on a theoretical perspective, and it aims to expand the view on customer care by exploring different aspects of the life of customer care executives.<br/><br/>The text highlights the growth of call centers in India, with over 4000 call centers established in the telecom sector alone. The study also examines the socio-economic perspective of the respondents, including their age, caste, religion, education, monthly income, and occupation.<br/><br/>The research design section describes the problem of study, objectives, methodology, selection of call centers, source of data collection, and limits of the study. The subsequent chapters delve into different aspects of the respondents' lives, such as the family's view of their job, their roles and responsibilities, and problems they face, including role conflict and stress.<br/><br/>The text acknowledges that the changing environment and time may lead to conflicts in the present views, and therefore, the results of the study may not be universal. Overall, the research study provides insights into the telecom sector's customer care centers in India, including their growth, socio-economic impact, and the challenges faced by customer care executives. |
| 536 ## - FUNDING INFORMATION NOTE | |
| Funding Agency | Indian Council of Social Science Research. |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer Care |
| Form subdivision | Social Status |
| General subdivision | Sociology |
| Geographic subdivision | Varansi , U.P - India |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Research Reports |
| Source of classification or shelving scheme | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Post Doctoral Research Fellowship Reports | NASSDOC Library | NASSDOC Library | 2022-10-11 | Gifted by: Research Fellowship Division | RS.0920 | 52428 | Research Reports |