Socio-economic status of customer care executive (A socio-scientific study based on telecom companies in the district of varanasi) / Vikas Sharde
By: Sharde, Vikas.
Publisher: New Delhi : ICSSR, 2015Description: 189p.Subject(s): Customer Care -- Social Status -- Sociology -- Varansi , U.P - IndiaDDC classification: RS.0920 Summary: The study is based on a theoretical perspective, and it aims to expand the view on customer care by exploring different aspects of the life of customer care executives. The text highlights the growth of call centers in India, with over 4000 call centers established in the telecom sector alone. The study also examines the socio-economic perspective of the respondents, including their age, caste, religion, education, monthly income, and occupation. The research design section describes the problem of study, objectives, methodology, selection of call centers, source of data collection, and limits of the study. The subsequent chapters delve into different aspects of the respondents' lives, such as the family's view of their job, their roles and responsibilities, and problems they face, including role conflict and stress. The text acknowledges that the changing environment and time may lead to conflicts in the present views, and therefore, the results of the study may not be universal. Overall, the research study provides insights into the telecom sector's customer care centers in India, including their growth, socio-economic impact, and the challenges faced by customer care executives.| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Research Reports
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NASSDOC Library | Post Doctoral Research Fellowship Reports | RS.0920 (Browse shelf) | Not For Loan | 52428 |
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The study is based on a theoretical perspective, and it aims to expand the view on customer care by exploring different aspects of the life of customer care executives.
The text highlights the growth of call centers in India, with over 4000 call centers established in the telecom sector alone. The study also examines the socio-economic perspective of the respondents, including their age, caste, religion, education, monthly income, and occupation.
The research design section describes the problem of study, objectives, methodology, selection of call centers, source of data collection, and limits of the study. The subsequent chapters delve into different aspects of the respondents' lives, such as the family's view of their job, their roles and responsibilities, and problems they face, including role conflict and stress.
The text acknowledges that the changing environment and time may lead to conflicts in the present views, and therefore, the results of the study may not be universal. Overall, the research study provides insights into the telecom sector's customer care centers in India, including their growth, socio-economic impact, and the challenges faced by customer care executives.
Indian Council of Social Science Research.
English
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