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1. Internet banking service quality dimensions and its impact on customer satisfaction : a study in context of Indore District in Madhya Pradesh

by Sharma, Geeta | Malviya, Surendra.

Publisher: Indore 2014Availability: Items available for reference: [Call number: RS.0754] (1).

2. Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context

by Sampath, V.

Publisher: New Delhi Indian Council of Social Science Research 2013Availability: Items available for reference: [Call number: RS 0714] (1).

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