Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context
By: Sampath, V.
Publisher: New Delhi Indian Council of Social Science Research 2013Description: 177p.Subject(s): Customer Behavior | Banks and Banking | Customer Services - Evaluation | ServqualDDC classification: RS 0714| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Research Reports
|
NASSDOC Library | MJR | RS 0714 (Browse shelf) | Not for loan | 48701 |
includes appendices and bibliography
There are no comments for this item.