Sampath, V.
Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context - New Delhi Indian Council of Social Science Research 2013 - 177p
includes appendices and bibliography
Customer Behavior
Banks and Banking
Customer Services - Evaluation
Servqual
RS 0714
Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context - New Delhi Indian Council of Social Science Research 2013 - 177p
includes appendices and bibliography
Customer Behavior
Banks and Banking
Customer Services - Evaluation
Servqual
RS 0714