| 000 -LEADER |
|---|
| fixed length control field |
00593nam a2200169Ia 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
RS 0714 |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Sampath, V. |
| Affiliation |
Yadava College |
| Place |
Madurai (Tamil Nadu) |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Study on customer behaviour and service quality dimensions in banking sector |
| Sub Title |
: a SERVQUAL approach in Indian context |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Year of publication |
2013 |
| Name of publisher/Sponsor |
Indian Council of Social Science Research |
| Place of publication |
New Delhi |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
177p |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
includes appendices and bibliography |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer Behavior |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Banks and Banking |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer Services - Evaluation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Servqual |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Research Reports |
| Source of classification or shelving scheme |
|
