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Study on customer behaviour and service quality dimensions in banking sector : a SERVQUAL approach in Indian context

By: Sampath, V.

Publisher: New Delhi Indian Council of Social Science Research 2013Description: 177p.Subject(s): Customer Behavior | Banks and Banking | Customer Services - Evaluation | ServqualDDC classification: RS 0714

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Research Reports	NASSDOC Library	MJR	RS 0714 (Browse shelf)	Not for loan		48701

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includes appendices and bibliography

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